Once I discovered the KY AETC did not have any visual communication standards or templates, I created a project brief with input from our regional office and contacted a local agency to build these guidelines as well as a new logo for the KY AETC. In addition, I implemented a communication plan using our new guidelines, templates for social media posts, emails, newsletters, PowerPoint decks, and even new Zoom backgrounds. We now have solid communication standards and cadences. The benefits are already manifesting in ways such as participation on our bi-monthly HIV virtual conferences. In 2022, the conferences averaged 35 attendees per session but since we launched our new communication plan in July of 2023, we have averaged 75 attendees per conference.

My team planned and executed the program's first hybrid conference and brought participants onsite for the first time since 2019. We used the Hopin platform to host the conference virtually and registered 252 participants with 205 actual attendees. 97% of the onsite participants said they would recommend our event to colleagues for not just the world-class speakers but also for the onsite experience that included everything from custom "Red Ribbon Swirl" ice cream from a popular local creamery to helpful details such as charging stations.

I was asked to lead a project to improve the quality of training and development for manufacturing employees as well as leaders. The first step was to achieve buy-in from executive sponsors and operations leadership for a data-driven project charter and plan. The meeting in which I presented this deck and the project charter launched the project and set it up for success.

In 2020, I was asked to lead integration training that would replace four Enterprise Resource Planning (ERP) platforms at Tempur Sealy International with Microsoft AX. By partnering with subject matter experts and creating a super user group, my team was able to beta test the platform, build a holistic change management and training plan, create consistent training content that utilized adult learning principles, and effectively train the entire customer service, wholesale order management, and direct to consumer teams before going live on January 1, 2021. I wrote the content for this first leader's guide, and we would go on to build eleven additional modules. I acted as a player coach working alongside my team to facilitate blended learning sessions, create micro-learning videos using Vyond, schedule and track the trainings using our LMS system, and test our training effectiveness with knowledge checks before providing hyper-care after the ERP launched.

Part of the the AX integration launch highlighted in this portfolio was post-launch re-training and updates. To minimize errors and increase overall competency, I launched and owned AX Pro Tips.

As the In-store Experience Manager at Tempur Sealy International, I created point of purchase materials as well as the showroom experiences for Tempur-Pedic, Sealy, and Stearns & Foster brands. To assist retailers in creating their own showrooms, I partnered with a graphic artist to create this Training Guide and traveled with Key Account Managers to sell-in our brand experience to their accounts.